Role: Administrator
Salary: £23,500 - £26,500 (depending on experience) + Quarterly Commission - 36.25hrs per week
Role based: Portakabin Site Accommodation, Sittingbourne, Kent
We have an exciting opportunity for a highly detailed Administrator to join our successful team in Sittingbourne, Kent where you will be working in a positive, fast paced environment.
Reporting to the Business Manager, you will provide administrative support to the Company’s hire business, by undertaking a variety of tasks to support the smooth operation of the business.
Your remit is to provide commercial and administrative support as directed by the Depot Manager. Due to the volume of the administration in this division you will need to be calm under pressure, be persuasive, firm and resolute in approach with a positive attitude.
As a Sales Administrator, you will:
Have strong administrative experience gained in a customer service environment. Being detailed oriented is key for this role.*
*Maintain statistical and commercial data, including inputting and processing information within our computerised systems.
*Respond to customer enquiries whenever appropriate, by both telephone and email.
*Administer the Hire contracts and Aftersales services for the business to ensure accurate information is recorded correctly on to the computer system.
*Maintain customers relations while dealing with rectifications and damages.
*Be focused on customer needs and satisfaction and deal effectively with their requests in a timely manner.
*Effectively use internal systems (SAP, CRM) to ensure customer information is kept up to date and systems are aligned.
Our Ideal Candidate
We are looking for someone who:
*Works well under pressure and experienced being able to multitask.
*Is highly organised and detailed oriented, works at pace, a self-starter, confident, resilient and reliable.
*Proven exceptional organisation & planning skills.
*Listens, consults others, and communicates proactively.
*Accepts and tackles demanding goals with enthusiasm.
*Has a good level of literacy and numeracy competency.
*Has strong Customer experience dealing with both with clients and internal colleagues over the telephone. Confident picking up the phone to tricky customers.
*Can build a wide and effective network of contacts inside and outside the organisation.
For a full list of the role responsibilities please click here.
Portakabin encourages training both ‘’in-house’’ and external to meet the needs of the individual and the department, in-line with the Divisional Training Plans.
Benefits & Opportunities
*Quarterly Commission
*25 days annual leave plus bank holidays
*Option to buy 5 days of annual leave
*Contributory pension
*Fully funded professional qualifications and membership
As a Portakabin Employee, you will also be able to access a range of dedicated health and wellbeing services, a chance to give back to your community with an annual volunteering day off, and fully funded professional qualifications! There is also a great opportunity for career progression within Portakabin.
For a full list of the benefits please follow the link.
We aim to respond to all applications within 7 working days. Initial screening call with the Talent Team for this role will be held virtually, with final interviews held at our Kent office with the hiring manager.
Why Portakabin?
Portakabin employs more than 2,000 people across ten European countries with our head office and primary manufacturing facility located in York UK.
As innovators in the science of building, we provide modular buildings for hire and sale, as well as supplying refurbished buildings and construction site accommodation. We deliver building solutions for organisations of any size, in sectors ranging from manufacturing, education and health to transport, utilities and construction.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Portakabin is an equal opportunities employer and is committed to the equal treatment of all current and prospective colleagues. We welcome applications from people of all backgrounds and perspectives and hire great people to build talented and diverse teams.
We are committed to making reasonable adjustments throughout the application, recruitment, and onboarding processes for candidates that require additional support and/or adjustments to be made. If you are having any difficulty applying, please contact our recruitment team on resourcing@portakabin.com
